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  Service Industry is one of the major driving forces of Hong Kong economy. The industry itself is competitive, and to stay on top and be the market leader, service companies must strive to offer top quality service to meet customer's expectation.

The Hong Kong Q-Mark Service Scheme is a service system certification scheme. In order to assist companies in upgrading their service standard and to recognize their competency in this area, the Hong Kong Q-Mark Service Scheme has been developed by the Hong Kong Q-Mark Council.

Companies with service locations in Hong Kong, the mainland China or Macau can join.

Fee structure
Fees of the Hong Kong Q-Mark Service Scheme involve (1) application fee, (2) pre- certification audit fee, (3) post-certification regular surveillance fee, (4) renewal licensee fee.

Assessment Criteria

For details of the assessment criteria, please contact Miss Mary Lam at 2732 3193 or Miss Margaret Lam at 2732 3196.